From account setup to payments, bonuses, and betting — our Bengali-speaking support team is always here for you. Day or night, whenever you need us, we're ready.
Browse the categories below to find a solution to your issue
Account creation, password reset, profile updates, identity verification, and login issues.
12 GuidesCovers Mobile Pay, Nagad, Rocket payments, deposit delays, withdrawal limits, and transaction verification.
15 GuidesWelcome bonus, cashback, referral bonus, wagering requirements, and promotions.
8 GuidesCovers placing bets, casino games, live betting, Sports Betting, and results.
10 GuidesApp download, installation, update issues, notifications, and performance.
7 GuidesTwo-factor authentication, suspicious activity, account blocks, and personal data protection.
6 GuidesReach out however works best for you — we're always ready to respond
For the fastest resolution, use Live Chat. You'll typically get a response within 5 minutes.
For complex issues, send screenshots and details via email. You'll receive a response within 24 hours.
If you'd prefer to speak with someone directly for urgent matters, give us a call. Support is available in Bengali.
If you run into an issue on bajilove, don't panic. Most problems can be resolved within minutes. Just follow the steps below.
Describe the issue clearly — mention which page the problem occurred on, when it happened, and whether any error message appeared.
If you see an error on screen, take a screenshot. Sending it to the support team helps resolve your issue much faster.
Send the details and a screenshot to bajilove's live chat. Our team will resolve it directly.
Once your issue is resolved, confirm the outcome and save your case ID for future reference.
Find all the most frequently asked questions in one place
One of the most frustrating experiences on any online platform is when the support team fails to respond in time. bajilove treats this as a top priority. Our support team is available 24 hours a day, 7 days a week, and provides assistance directly in Bangla.
Many platforms only offer support in English, which makes things difficult for most users in Bangladesh. At bajilove, you can describe your issue in your own language and get help in that same language. That's something we're genuinely proud of.
The bajilove Help Center is built as a comprehensive resource to ensure your experience on the platform is always smooth. From your first day of registration to your everyday betting activity, you'll find answers to any question here.
Our "Getting Started" guide is especially helpful for new users. It walks you through opening an account, making your first deposit, and claiming your bonus, step by step with screenshots at every stage.
Payment-related issues are the most frequently raised queries. In most cases, the cause is an incorrect account number, a network timeout, or a temporary payment gateway issue. bajilove's payment team identifies and resolves these quickly. For any payment issue, always keep your transaction ID handy — it speeds up the resolution process significantly.
We have a detailed betting rules guide covering all your questions. Cricket, football, tennis — each sport has its own set of betting rules, all written in plain, easy-to-understand English. New bettors who read this guide will be able to avoid many common mistakes.
Our Help Center is updated on a regular basis. Whenever a new feature or change is introduced, a guide is created to cover it. So if you have a question, start here — you'll find the answer most of the time.
Try these quick steps before reaching out to support
A quick page refresh often fixes minor issues. Clearing your browser cache can also do the trick.
A slow or unstable connection is behind many common issues. Try switching between mobile data and Wi-Fi to see if that helps.
Older app versions may contain bugs. Installing the latest update often resolves many issues.
For session-related issues, simply log out and log back in to resolve the problem.
If none of the steps above resolve your issue, don't hesitate to reach out via our live chat. The bajilove support team is always here to help.
If someone claims to be from bajilove support and asks for your account password or OTP, stay alert. Our genuine support team will never ask for your password or OTP.
The bajilove support team is ready to help you directly — get in touch now